What is Aesthra's Return & Exchange Policy?

At Aesthra, we are committed to ensuring a seamless shopping experience for our customers. Our "100% Customer Satisfaction Program" allows for easy exchanges within 7 days of receiving the product.

📌 Please Note: We do not offer refunds—only exchanges are available.

Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:
✅ The product must be in its original packaging.
✅ The product must be unused, unworn, and undamaged.
✅ All tags and labels must be intact.

How to Exchange a Product?

If you wish to exchange an item, you are required to self-ship the product to our return address using any reliable courier service within 7 days of delivery.

📦 Return Address:
Aesthra Returns Department
[Provide the US Warehouse Address Here]

🚚 Important Notes:

  • Customers must bear the return shipping costs—shipping charges are non-refundable.
  • Please ensure that you include the original order invoice and the product packaging inside the return parcel. If these are missing, we will not be able to process your exchange.

How to Receive Your Exchange Product?

1️⃣ Once we receive your returned product and verify its condition, we will process your exchange.
2️⃣ You must contact us via email or WhatsApp to confirm the exchange request.
3️⃣ Your replacement product will be shipped within 3 business days after approval.

📞 For any queries, contact our customer support via:
📧 Email: 
📱 WhatsApp: 
📅 Available: Monday – Friday, 9 AM to 6 PM (EST)